Applications

Shine Cloud provides you with key applications to improve customer service and productivity.

ShineCloud Communicator

A multimedia communications app that allows you to integrate all your communication channels such as: Fax, IP cameras, messaging / chat, call monitoring, mobile, video calling, conferencing and much more.

ShineCloud communicator is offered in three versions:

  • ShineCloud Business - High end features for every type of business.
  • ShineCloud Agent - Everything in Business + Enhanced call centre features at low cost.
  • ShineCloud Supervisor - Everything in Agent + Enhanced supervisory & monitoring features perfect for managers.
Compare Versions inline Full details
Version Business Agent Supervisor
Features
Unified Comms Mode
PBX Accounts
Lines Unlimited Unlimited Unlimited
Soft Phone
Mobile Phone
Office Phone
Any Phone
Office Phone Control
Answer a call
Hangup/Reject
Switch Between Calls
Transfer a Call
Hold / Resume
Redial
Click To Dial
Mute
Speakerphone
Unified Comms Features
File Transfer
Drag and Drop
Instant Messaging by Chat Unlimited Unlimited Unlimited
Department Group Messaging Unlimited Unlimited Unlimited
Presence
MS Outlook Contacts
MS Exchange
Apple Address Book
Google Contacts
Send V Card
Switch phone
Web Browser Integration
Email Client Integration
iTunes Integration
IP CAMERA
Personal Message
Avatar Image
Standard Comms Features
Voice Calling
Video Calling
Voicemail Access / Control
Faxing (FOIP)
PBXware Directory
Conferencing Features
Dynamic Conferencing Unlimited Unlimited Unlimited
Static Conferencing Unlimited Unlimited Unlimited
Standard Applications Features
tifications
Multilingual Interface
Online Self Care (OSC)
Standard Comms Features
Color Schemes
Different View Modes
Quick Configuration
Automatic Updates
Multi Tenant Compatable
Call Center Features
Queues
Supervisor Panel
Real Time Call Monitoring
Agent Status Efficiency
Wallboard Facility
Agent Operations
Agents Panel
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ShineCloud Mobile

Whether you are in or out of the office ShineCloud Mobile brings your phone system functionality to your smartphone. Design of the applications makes the switch easy to BYOD operations with setup from download to call in less thank a minute - it couldn't be easier. Users are able to access the pBX core capabilities outside of the office.

More info...